Privacy Policy

Last updated: 2 October 2026

Homeward Veterinary Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, register a pet, request veterinary services or use our website.

Information we collect

We may collect information including your name, address, telephone number, email address and details relating to your pet, including identification, medical history, medications, vaccination status and other information necessary to provide veterinary care.

We may also collect information you provide when contacting us, completing website forms, requesting an appointment or using our services.

How we use your information

We use personal information where appropriate to register clients and patients, arrange and provide veterinary services, maintain clinical records, communicate with you about your pet’s care, process payments, provide certificates or documentation, meet professional and legal obligations, and manage Homeward Veterinary Care.

Veterinary records

Clinical information relating to your pet may form part of their veterinary record. Where appropriate, information may be obtained from or shared with other veterinary practices, laboratories, referral providers, emergency veterinary services and other organisations involved in your pet’s care.

We will only share information where there is an appropriate reason to do so, including where necessary for veterinary care, with your consent, or where required or permitted by law.

Website forms

Information submitted through our website forms, including pet registration, appointment enquiries and contact forms, is used to respond to your request and provide or administer our veterinary services.

Please do not use website forms for veterinary emergencies.

How we protect your information

We take reasonable steps to keep personal information secure and restrict access to those who require it for legitimate veterinary or business purposes.

We retain information for as long as reasonably necessary to provide our services and meet applicable professional, regulatory, legal, tax and record-keeping requirements.

Your data protection rights

Depending on the circumstances, UK data-protection law may give you rights in relation to your personal information, including rights to request access to or correction of your information and, in certain circumstances, deletion, restriction or objection to its use.

Cookies and website services

Our website may use cookies and services provided by our website platform to operate the site, understand its use and provide website functionality. Where required, visitors will be given appropriate choices regarding non-essential cookies.

Contact us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Homeward Veterinary Care

Email: info@homewardvetcare.co.uk

Telephone: 07843 139688

Service area: Nottingham and surrounding areas